Refund policy

We have a 30-day store credit policy on our items. Our items are made to order at the time the order is placed. This means that certain conditions apply.

• If the Item arrived damaged or the design was not as depicted, please contact us within 72 hrs of the item being delivered. Once we review the issue and determine that the issue was on our we will either issue a store credit or send you a replacement free of charge as long as the request was made within 30 days of delivery. 
• If there are issues with the artwork within 30 days that don't include normal wear and tear, please contact us immediately.
• All final sales items cannot be refunded

Send us an email with the issue details and a picture or a video of the damaged/wrong item.

EXCHANGES

The way we run our business means that each item is specifically crafted for you at the time of purchase. Therefore, we cannot exchange items one type of item for another. 

MORE QUESTIONS

1. What is your warranty policy?

We offer a lifetime warranty for material defects and workmanship for our home decor. This does not include normal wear and tear. You have the option to select a 2 year warranty for our jewelry during checkout

2. How and when will I receive my refund?

We don't issue refunds but do offer store credits for the amount. Store credit will be issued once you have contacted support to initiate a return.

3. How do I initiate a return?

Please contact us via email. Please include your order number and the word "Return" in the subject line for the fastest processing. We will follow up with further instructions promptly!

4. What items (if any) cannot be returned?

All "Site Closeout Sale" items are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.